Reference

Your Rights and Our Obligations

sattmatka operates under a clear legal framework designed to protect your account, your data, and your ability to seek recourse when you need it.

Jurisdiction-Aware AccessAccount Security CommitmentUPI & Paytm Transaction TermsData Retention PolicyDispute Resolution Process

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What These Terms Actually Cover

sattmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction you have on sattmatka — account creation, wallet activity, game participation and withdrawal requests. Access to the platform and eligibility for any feature depends entirely on local law in your region; you are responsible for confirming that access is permitted where

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you are located. Deposits made through UPI, Paytm and PhonePe are subject to the same legal terms as any other transaction on the platform: once a deposit instruction is confirmed by you, it cannot be reversed unilaterally. Withdrawals are processed after identity verification is complete on
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your account, typically within the window described in our wallet policy. We reserve the right to suspend or close an account if there is evidence of terms violations, fraudulent activity, or where local law requires us to do so.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute a decision affecting your account, or need to request a copy of data we hold, our legal and compliance team is reachable through the channels below. We aim to respond to formal legal queries within five business days. For urgent account security issues, live chat is the fastest route.

Team online

Email — Legal Queries

Send formal legal requests, data access queries or account-dispute notices to our legal inbox. We aim to acknowledge every message within 24 hours and resolve within five business days.

Live Chat — Account Issues

Use live chat for time-sensitive account matters such as suspected unauthorised access or urgent transaction disputes. Chat is available around the clock every day of the week.

Help Centre — Policy Documents

Our Help Centre hosts the full text of every policy document, version history and amendment notices. Check there first if you want the exact wording before raising a formal query.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We keep your personal data only as long as your account is active or as required by applicable law.

Data Retention

We hold account data for the duration of your active relationship with us and for any period mandated by law.

Cookie Policy

Cookies on this platform handle session authentication, fraud signals and aggregate analytics.

Account Security

Two-factor authentication is available on every account and we encourage you to activate it.

Requesting Data Changes

To correct, delete or export personal data we hold, submit a formal request through the Help Centre or email our…

Transaction Records

Every UPI, Paytm and PhonePe transaction is logged with a timestamp and unique reference.

Who to Contact

For all formal legal notices — including data requests, account disputes and regulatory correspondence — address communications to our legal…

Common Questions About These Terms

The answers below address the questions we receive most often about how our legal terms work in practice — covering your rights, how we handle your data, and what to do if something goes wrong with your account or a transaction.

Yes. Access to the platform and eligibility for any feature depends on local law. You must confirm that access is permitted in your specific state or region before opening an account. We are not able to provide legal advice on your local regulations.

You have the right to request a copy of your data, ask for corrections, and in certain circumstances request deletion. Submit a written request through the Help Centre or our legal email and we will process it within the timeframe the applicable law requires.

Yes. If you believe a transaction was processed incorrectly, raise a dispute through live chat or email with the transaction reference number. We investigate all disputes and aim to issue a written outcome within five business days.

These terms apply from the moment you complete account registration and remain in force until your account is closed. We will notify you of material amendments via email at least seven days before changes take effect.

You will receive an email explaining the reason for suspension and the steps required to resolve it. If you believe the suspension was made in error, you can formally appeal through our legal contact channel within 30 days.

Yes. All withdrawals — whether to PhonePe, Paytm or a bank account linked via UPI — are governed by the same wallet policy section of these terms. Withdrawals require completed identity verification before they are processed.

The current version is always published in the Help Centre with a version date. We recommend checking there after any notification email from us, as the Help Centre version is the legally binding text at any given time.

Your Rights and Our Obligations

How to Reach Us on Legal Matters

Email — Legal Queries

Live Chat — Account Issues

Help Centre — Policy Documents

Data, Cookies, Security and Your Account

Data Retention

Cookie Policy

Account Security

Requesting Data Changes

Transaction Records

Who to Contact

Common Questions About These Terms

01 Does Indian law affect whether I can access sattmatka?

02 What rights do I have over the data sattmatka holds about me?

03 Can I dispute a transaction made through UPI or Paytm?

04 How long do these terms remain in effect on my account?

05 What happens if my account is suspended?

06 Do these terms cover my PhonePe withdrawal requests?

07 Where can I find the most current version of these terms?

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