Reference

Terms That Govern Your sattmatka Account

Before you open an account on sattmatka.com, these terms set out what you agree to, what we commit to, and how disputes are handled.

India-focused account rulesUPI, Paytm, PhonePe wallet termsAccount security obligationsDispute and closure proceduresJurisdiction-dependent access

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Who These Terms Apply To and Where

sattmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form a binding agreement between you and sattmatka. They apply to every account action you take — depositing via UPI, placing a wager, requesting a withdrawal through Paytm or PhonePe, contacting support, or simply browsing the lobby. Access to our platform depends on whether

1
your local law permits it; it is your responsibility to verify that using sattmatka is lawful in your state or territory before you proceed. We reserve the right to suspend or close accounts in jurisdictions where continued operation would conflict with applicable regulation. Any funds in
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a suspended wallet are handled according to the closure procedure described in section seven of these terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you believe a term has been applied incorrectly to your account, our support team can walk you through the relevant section. We handle terms-related queries separately from general gameplay queries so your concern reaches the right team without delay.

Team online

Live Chat

Start a live chat session directly from your account dashboard. A terms-aware agent is available during peak hours to clarify clauses, account flags, or dispute procedures in plain language.

Email Support

Write to our support address with your registered account ID and the clause number in question. We aim to reply with a written explanation within 48 hours on all terms-related emails.

Help Centre

Our help centre hosts the current version of these terms alongside a summary of recent changes. Check there first if you want to compare how a clause read previously versus how it reads today.

HOW WE UPHOLD THESE TERMS

Data Handling, Security and Account Retention

We enforce these terms consistently across every account, with no exceptions based on deposit size or account age.

Account Data Storage

Your personal data — name, contact details, and KYC documents — is stored on secured servers and never sold to…

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to measure page performance.

Account Security

Two-factor authentication is available on every account and we strongly encourage you to enable it.

Data Retention Period

We keep transaction records — including UPI references and PhonePe withdrawal timestamps — for a minimum period required by applicable…

Terms Amendments

When we update these terms, the revised version is published on this page with a change date at the top.

Requesting Changes to Your Data

To request correction or erasure of personal data, contact support via email with your account ID.

Answers to What You Are Likely Wondering

These questions address the parts of the terms that account holders ask about most. If your question is not covered below, email support with the clause number and your account ID for a written response.

We update terms when regulations or platform features require it. The revised text is posted here with a visible change date, and we email a summary to your registered address so you are not caught off guard by a clause that has moved.

Yes. Submit a data erasure request via email with your verified account ID. We process it within 30 days, subject to any legal retention obligations — for example, transaction records tied to a pending Paytm withdrawal dispute may be held until that dispute closes.

If your account is suspended for a terms breach, the balance is held pending review. If suspension is reversed, funds are restored. If the account is permanently closed, we follow the closure procedure to return funds where the terms and local law permit.

No. These terms permit one account per person. Duplicate accounts are flagged automatically and may be closed without notice. If a second account holds a balance, we consolidate and credit the primary account after identity verification.

Raise a dispute via live chat or email within 72 hours of the transaction, quoting the UPI reference number. We cross-check with our payment processor and, if the debit is confirmed, credit the wallet within one business day.

The same terms apply regardless of whether you access the account on desktop, mobile browser, or any app we distribute. Device type does not change your rights or obligations under this agreement.

Email support with your account ID and the specific clause you believe was misapplied. Terms queries are handled by a dedicated team separate from general support; you can expect a written response with the relevant clause cited within 48 hours.

Terms That Govern Your sattmatka Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data Handling, Security and Account Retention

Account Data Storage

Cookie Policy

Account Security

Data Retention Period

Terms Amendments

Requesting Changes to Your Data

Answers to What You Are Likely Wondering

01 Do these terms change, and how will I know when they do?

02 Can I ask sattmatka to delete my account data?

03 What happens to my wallet balance if my account is suspended?

04 Am I allowed to hold more than one sattmatka account?

05 How do the terms handle a UPI deposit that is debited but not credited to my wallet?

06 Does using sattmatka on a mobile device affect which terms apply?

07 Who do I contact if I believe a term was applied incorrectly to my account?

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